Terms of Service

Subscription Agreement for the CaseDocker platform at https://www.casedocker.com

Version 2.0 — effective 27 July 2026

These Terms of Service (the "Agreement" ) are a binding contract between Coingeit Technologies Private Limited , a company incorporated under the Companies Act, 2013, having its registered office at 1403, ATS Greens 2, Sector 50, Noida, Uttar Pradesh, India (CIN U72300UP2013PTC059652), which owns and operates the CaseDocker platform ("CaseDocker", "we", "us" or "our"), and the person or organisation that registers for or uses the Services ("you", "your", "Customer" or "Subscriber"). "CaseDocker" is a brand and trading name of Coingeit Technologies Private Limited; it is not a separate legal entity, and Coingeit Technologies Private Limited is the sole contracting party under this Agreement.

This Agreement incorporates our Privacy Policy , Copyright Notice , Disclaimer and Grievance Redressal Policy . Please read all of them before you register. If you do not agree to this Agreement, do not register for and do not use the Services.

This document is an electronic record within the meaning of the Information Technology Act, 2000 and the rules made thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. It is generated by a computer system and does not require a physical or digital signature. It is published in accordance with Rule 3(1)(a) of those Rules, which requires the publication of the rules, regulations, privacy policy and terms of service governing access to and use of the platform.

Clause 21 (Limitation of Liability) limits the amounts we can be required to pay you, and clause 27 requires most disputes to be resolved by arbitration. Please read those clauses carefully.

1. Definitions

1.1. "Services" means the CaseDocker legal operations platform made available by us on a subscription basis, including contract lifecycle management, matter and case management, compliance and obligation tracking, notice management, document generation and storage, electronic signature workflows, the CDGenie artificial intelligence features, the Website, and any related applications, integrations, APIs, documentation and support we provide.

1.2. "Website" means https://www.casedocker.com together with its associated pages, domains and sub-domains.

1.3. "Customer Content" means all data, documents, contracts, case files, correspondence, templates, images and other material that you or your Authorised Users upload to, generate within, or transmit through the Services, including personal data relating to your clients, employees and counterparties.

1.4. "Authorised User" means an individual whom you permit to use the Services under your subscription, who has been issued credentials, and for whose acts and omissions you are responsible. Where you are an organisation, Authorised Users include your employees, partners, contractors and agents to whom you grant access.

1.5. "Subscription Plan" means the plan, tier, user count, feature set, term and fees you select when subscribing, as recorded in your account and in any order confirmation or invoice we issue to you.

1.6. "Subscription Term" means the period for which you have paid for the Services under a Subscription Plan, including any renewal period.

1.7. "CaseDocker Materials" means the software, interfaces, templates, workflows, documentation, databases, models and other material that we make available as part of the Services, excluding Customer Content and Third-Party Data.

1.8. "Third-Party Data" means information sourced from courts, tribunals, regulators, government portals, registries and other third-party providers and surfaced through the Services.

1.9. "Applicable Data Protection Law" means the Digital Personal Data Protection Act, 2023 and the rules made thereunder, the Information Technology Act, 2000 and rules made thereunder, and any other data protection or privacy law applicable to a party's processing of personal data under this Agreement.

2. Acceptance and Scope

2.1. You accept this Agreement by clicking "I agree" (or a similar control), by signing up for an account, or by accessing or using the Services, whichever occurs first. If you accept on behalf of an organisation, you represent that you are authorised to bind that organisation, and "you" refers to that organisation.

2.2. The Services are offered for business and professional use by legal practitioners, law firms, in-house legal teams, corporate entities and other organisations. They are not offered for use by individuals under 18 years of age.

2.3. If we have entered into a separate written master agreement, order form, statement of work or enterprise agreement with you, that document prevails over this Agreement to the extent of any conflict.

2.4. You may not claim that this Agreement is invalid merely because it was concluded electronically.

3. Accounts, Credentials and Authorised Users

3.1. To use the Services you must register an account and provide accurate, current and complete registration information, and keep it updated. We may refuse, suspend or cancel registration at our discretion where the information provided is inaccurate or the registration breaches this Agreement or applicable law.

3.2. You are responsible for keeping account credentials confidential and for all activity carried out under your account and those of your Authorised Users. You must notify us promptly at [email protected] if you become aware of any unauthorised access to or use of your account.

3.3. Except where your Subscription Plan expressly permits concurrent sessions, each set of credentials is for a single named individual. Signing in on a new device may end the previous session. Credentials must not be shared between individuals.

3.4. Where you are an organisation, you are responsible for provisioning and de-provisioning your Authorised Users, for their compliance with this Agreement, and for their acts and omissions as if they were your own.

3.5. Administrators you designate may access, export, restrict or delete Customer Content within your account, and may control your Authorised Users' access. You are responsible for the actions of your administrators.

4. Subscription Plans, Fees, Taxes and Invoicing

4.1. The features, limits, Subscription Term and fees applicable to you are those of the Subscription Plan you select. Please check the scope, functionality, term and price of a plan before you pay for it.

4.2. Fees are payable in advance for the Subscription Term, in Indian Rupees unless we state otherwise, and are exclusive of goods and services tax and any other taxes, duties, levies or withholdings, which you are responsible for paying in addition.

4.3. Payments may be made by any method we make available from time to time, including net banking, credit or debit card, UPI, NEFT, RTGS, cheque or demand draft. We do not accept cash. Payments made by card, UPI or net banking are processed by third-party payment gateways; we do not capture or store your card, UPI, net banking or wallet credentials. Your use of a payment gateway is subject to that provider's own terms and privacy policy.

4.4. Where a Subscription Plan is set to renew automatically, we will tell you in advance of each renewal and each charge, as required by applicable payment regulations, and you may cancel the automatic renewal at any time before the renewal date through your account or by writing to [email protected].

4.5. Fees and plan contents may change. Any change applies from the start of your next Subscription Term and not during a term for which you have already paid. We will give you at least 30 days' notice by email before a change in fees takes effect for your renewal.

4.6. Usage statements and invoices are available in your account. If you believe an invoice or usage charge is incorrect, you must tell us within 30 days of the date of the invoice or charge so that we can investigate; after that period the charge is treated as accepted, except where the error is manifest or arises from our fraud or wilful default.

4.7. If fees remain unpaid after their due date, we may, after giving you notice and a reasonable opportunity to pay, suspend the Services until payment is received.

5. Renewals, Cancellation and Refunds

5.1. To continue using the Services beyond your current Subscription Term, you must renew on or before the last day of that term. On expiry, the corresponding plan is deactivated automatically and access to the features and data sets covered by that plan ends, subject to the export rights in clause 17.

5.2. You may cancel your subscription at any time through your account or by writing to [email protected]. Cancellation stops any future renewal and takes effect at the end of the Subscription Term you have already paid for. You keep access for the remainder of that term.

5.3. Subscription fees are charged for the whole Subscription Term and are non-refundable. We do not provide refunds, credits or pro-rated adjustments for a Subscription Term that has begun, including where you cancel part-way through a term, do not use the Services, deactivate Authorised Users, or downgrade a plan. This is disclosed to you before you pay and is reflected in the price of the Services.

5.4. Clause 5.3 does not apply, and we will refund the fees you have paid for the affected period, where:

5.4.1. you were charged in error, charged twice, or charged after a valid cancellation took effect;

5.4.2. we terminate or withdraw the Services for our own convenience under clause 16.4 during a Subscription Term you have paid for;

5.4.3. we are unable to make the Services available to you for a materially extended period and fail to remedy that failure within a reasonable time after you notify us; or

5.4.4. a refund is required by law that cannot be excluded or limited by agreement, including any non-excludable rights you may have under the Consumer Protection Act, 2019.

5.5. Approved refunds are made to the original payment method within a reasonable period, ordinarily within 10 working days of approval, net of taxes already remitted to the authorities where those cannot be recovered. Refund requests and disputes about charges may be raised through the grievance process .

5.6. Where you upgrade a Subscription Plan mid-term, the additional entitlements are added to your account and the unused value of your existing plan is applied against the upgrade. Where you downgrade, the change takes effect from the start of the next Subscription Term.

6. Customer Content — Ownership and Licence

6.1. You own your Customer Content. Nothing in this Agreement transfers to us any ownership of, or intellectual property rights in, Customer Content. As between you and us, Customer Content is and remains yours.

6.2. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, index, display, back up, format and otherwise process Customer Content solely to the extent necessary to provide, secure, support and maintain the Services for you , to comply with your instructions, and to comply with law. This licence extends to our subprocessors only to the same extent and only for the same purpose. It terminates when the Customer Content is deleted from the Services in accordance with clause 17 and our retention schedule.

6.3. We will not sell Customer Content, use it for advertising, or disclose it to any third party except as permitted by this Agreement and the Privacy Policy , or where required by law or by a binding order of a court, tribunal or authority of competent jurisdiction.

6.4. You warrant that you have all rights, consents and authority necessary to upload Customer Content to the Services and to grant the licence in clause 6.2, including in respect of personal data of third parties and material subject to legal professional privilege or a duty of confidence owed to your clients.

6.5. We may generate and use aggregated, de-identified statistical information about use of the Services (for example, feature usage volumes and performance metrics) to operate and improve the Services. Such information will not identify you, your Authorised Users, your clients, or the substance of any Customer Content, and will not be capable of being re-identified.

6.6. Any feedback, suggestions or ideas you voluntarily give us about the Services may be used by us without restriction or obligation to you. This clause does not apply to Customer Content.

7. Confidentiality

7.1. Each party may receive information of the other that is confidential or would reasonably be understood to be confidential ("Confidential Information"). Customer Content is your Confidential Information. The CaseDocker Materials and our non-public technical, security and commercial information are our Confidential Information.

7.2. Each party will keep the other's Confidential Information confidential, use it only for the purposes of this Agreement, protect it with at least the same degree of care it uses for its own confidential information (and in no event less than reasonable care), and disclose it only to those of its personnel and subcontractors who need it and who are bound by confidentiality obligations no less protective than these.

7.3. These obligations do not apply to information that is or becomes public without breach of this clause, was lawfully known to the recipient without obligation of confidence before disclosure, or is independently developed without use of the other party's Confidential Information. Where disclosure is compelled by law, the recipient will, to the extent legally permitted, give the other party prompt notice and reasonable assistance to seek protective relief.

7.4. Access to Customer Content by our personnel is restricted to those who need it to provide support, maintain security or comply with law, is logged, and is subject to confidentiality obligations that survive their engagement.

7.5. This clause survives termination of this Agreement for so long as the information remains confidential.

8. Licence to Use the Services

8.1. Subject to your compliance with this Agreement and payment of the applicable fees, we grant you and your Authorised Users a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services during the Subscription Term for your internal business and professional purposes, including the provision of legal services to your own clients.

8.2. This licence includes the right to view, download, print, store and use outputs of the Services — including documents, reports, extracts and analyses you generate — in the ordinary course of your business and professional practice, and to share them with your clients, counterparties, advisers, courts, tribunals and regulators as your work requires.

8.3. All rights not expressly granted in this Agreement are reserved to us and our licensors.

9. Acceptable Use

9.1. You must not, and must not permit any Authorised User or third party to:

9.1.1. resell, sublicense, rent, lease, loan, timeshare or otherwise make the Services available to any third party, except that you may use the Services to deliver legal or professional services to your own clients;

9.1.2. copy, modify, translate, decompile, disassemble or reverse engineer any part of the Services or the CaseDocker Materials, or attempt to derive their source code, except to the extent that this restriction is prohibited by applicable law;

9.1.3. create a competing product or service, or use the Services to benchmark against a competing product for publication, without our prior written consent;

9.1.4. use any robot, spider, scraper or other automated means to access, extract or index the Services other than through interfaces or APIs we provide for that purpose;

9.1.5. systematically extract, republish, redistribute or build a substitute database from the CaseDocker Materials or Third-Party Data;

9.1.6. use network monitoring or discovery tools to probe the architecture of the Services, or attempt to gain unauthorised access to the Services, other accounts, or any connected system;

9.1.7. circumvent or exceed usage limits, security controls, authentication or rate limits;

9.1.8. upload or transmit any material that is unlawful, infringing, defamatory, obscene, harmful to a child, deceptive, or that contains malware or other harmful code, or that you are not entitled to upload;

9.1.9. use the Services in breach of applicable law, including data protection, confidentiality, anti-money-laundering, export control and sanctions law, or in breach of any professional conduct rules applicable to you; or

9.1.10. remove or obscure any proprietary notice on the Services or on material obtained from them.

9.2. We may investigate suspected breaches of this clause and may suspend access in accordance with clause 16.

10. CDGenie and Artificial Intelligence Features

10.1. The Services include features that use artificial intelligence and machine learning — including CDGenie — to summarise, extract, classify, draft, compare and answer questions about documents and data ("AI Features"). Material produced by an AI Feature is referred to as "AI Output".

10.2. AI Output is generated by statistical models and may be incomplete, out of date, or wrong, including in ways that appear plausible. AI Output is not legal advice, is not a substitute for professional judgement, and must be reviewed and verified by a qualified person before it is relied on, filed, sent to a counterparty or client, or otherwise acted on. You remain solely responsible for any decision you take and for any work product you issue.

10.3. As between you and us, AI Output generated from your Customer Content is treated as Customer Content and is owned by you, subject to clause 8.3 and to any rights in the underlying models. Similar or identical output may be generated for other customers from their own inputs, and we make no claim that AI Output is unique or capable of protection as original work.

10.4. We do not use Customer Content to train, fine-tune or improve generally available machine learning models, whether ours or those of a third party. Where an AI Feature is delivered using a third-party model provider, we contract with that provider on terms that prohibit the use of Customer Content for model training and require its deletion after processing.

10.5. You must not use AI Features to generate material that is unlawful or deceptive, to make decisions about individuals that produce legal effects without meaningful human review, or in a manner that breaches any professional conduct rule applicable to you, including any duty to disclose the use of automated tools.

10.6. AI Features may be provided subject to fair-use limits, and may be changed, suspended or withdrawn where a model provider changes or withdraws its service.

11. Electronic Signature Services

11.1. The Services include workflows for preparing, sending, executing and storing documents electronically, together with an audit trail ("eSign Services").

11.2. We provide the eSign Services as a technology platform. We are not a Certifying Authority licensed under section 24 of the Information Technology Act, 2000, and we do not issue digital signature certificates. Where a workflow uses a third-party certifying authority, e-signature provider or Aadhaar-based eSign service, that service is provided by the relevant third party on its own terms.

11.3. You are solely responsible for determining whether an electronic signature is legally valid and sufficient for your document and jurisdiction. Under section 1(4) and the First Schedule to the Information Technology Act, 2000, certain instruments cannot validly be executed electronically in India — including negotiable instruments (other than a cheque), powers of attorney, trusts, wills and other testamentary dispositions, and contracts for the sale or conveyance of immovable property or any interest in such property. Do not use the eSign Services for those instruments.

11.4. You are responsible for verifying the identity and authority of signatories, for selecting an appropriate authentication method, for stamp duty and registration requirements, and for retaining executed documents as your own records. We do not verify the identity, capacity or authority of any signatory.

11.5. We maintain an audit trail for signature workflows completed on the Services and make it available to you during your Subscription Term. The evidential weight of an electronic record or signature is a matter for the court or tribunal concerned, and we give no warranty as to the outcome of any challenge to a document executed through the eSign Services.

12. Court, Regulatory and Third-Party Data

12.1. Parts of the Services retrieve and display Third-Party Data, including case status, cause lists, orders, judgments, filings and notices sourced from courts, tribunals, regulators and government portals.

12.2. Third-Party Data is provided as received from its source. It may be incomplete, delayed, mis-tagged, superseded or unavailable, and source portals may change their structure, restrict access or go offline without notice. We do not control those sources and do not warrant the accuracy, completeness, timeliness or continued availability of Third-Party Data.

12.3. Third-Party Data, including any case status, hearing date, limitation date or deadline surfaced by the Services, must not be relied on as the sole basis for any filing, appearance or limitation calculation. You must verify it against the certified or official record. Text of any order or judgment displayed through the Services must be verified against a certified copy.

12.4. Reminders, alerts and calendar entries generated by the Services are a convenience and not a diary or docketing guarantee. You remain responsible for your own deadline management.

12.5. Where the Services integrate with a third-party product at your election, your use of that product is governed by that provider's own terms and privacy policy, and we are not responsible for it. Disabling an integration may affect functionality.

13. Security

13.1. We implement and maintain reasonable technical, organisational and physical security safeguards designed to protect Customer Content against unauthorised access, alteration, disclosure and destruction, appropriate to the nature of the data and the risks involved, and consistent with our obligations under Applicable Data Protection Law. These include encryption of data in transit and at rest, access controls, logging, and periodic review.

13.2. Details of our security practices are set out in the Privacy Policy . We may update our safeguards from time to time, provided the overall level of protection is not materially reduced during your Subscription Term.

13.3. No system is completely secure. You are responsible for the security of your own devices, networks and credentials, for configuring access controls appropriately within your account, and for maintaining your own backups of material you cannot afford to lose.

13.4. If a personal data breach affecting Customer Content occurs, we will notify you and the Data Protection Board of India as required by Applicable Data Protection Law, and will provide the information reasonably necessary for you to meet your own notification obligations.

14. Data Protection

14.1. Our processing of personal data is described in the Privacy Policy , which forms part of this Agreement.

14.2. In respect of personal data contained in Customer Content, you are the Data Fiduciary (or controller) and we act as a Data Processor on your behalf and on your documented instructions. In respect of the personal data of your Authorised Users and of visitors to the Website, which we process to operate our own business, we are the Data Fiduciary.

14.3. As your processor, we will process personal data in Customer Content only to provide the Services and as instructed by you, impose confidentiality obligations on personnel with access, implement the safeguards described in clause 13, engage subprocessors only under written terms no less protective than these, assist you in responding to requests from Data Principals and to regulators, and delete or return the data in accordance with clause 17.

14.4. You are responsible for having a lawful basis for the personal data you place in the Services, for issuing any required notices to and obtaining any required consents from the individuals concerned, and for the accuracy of that data.

14.5. Where you require a separate data processing agreement or standard contractual clauses, contact [email protected] and we will make our current form available.

15. Availability, Support and Changes to the Services

15.1. We will use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except during planned maintenance, emergency maintenance, and events outside our reasonable control. Where a separate service level agreement applies to your Subscription Plan, that agreement governs availability.

15.2. We will use reasonable efforts to schedule planned maintenance outside Indian business hours and to give advance notice of maintenance likely to cause material disruption.

15.3. Support is provided by email at [email protected] during Indian business days, and through any additional channels included in your Subscription Plan.

15.4. We may add to, modify or improve the Services from time to time. We will not materially reduce the core functionality of the Services you have paid for during a Subscription Term without giving you at least 30 days' notice. If we do materially reduce that functionality, you may terminate the affected subscription and receive a refund of fees paid for the unexpired part of the term.

16. Suspension and Termination

16.1. This Agreement takes effect when you first accept it and continues until all your subscriptions have expired or been terminated.

16.2. We may suspend your access, in whole or in part, where we reasonably believe that continued access poses a security risk to the Services or to others, that your use breaches clause 9, that your account is being used unlawfully, or that fees remain unpaid after notice under clause 4.7. We will give you notice of the suspension and, where the circumstances permit, an opportunity to remedy the cause before suspending. Where a suspension is urgent, we will give notice as soon as reasonably practicable afterwards. We will restore access promptly once the cause is resolved.

16.3. Either party may terminate this Agreement on written notice if the other commits a material breach and fails to remedy it within 30 days of being asked to do so, or becomes insolvent, enters liquidation or has a receiver or administrator appointed.

16.4. We may withdraw the Services or terminate this Agreement for convenience on 60 days' written notice, in which case clause 5.4.2 applies.

16.5. You may terminate at any time by cancelling under clause 5.2.

17. Effect of Termination and Data Export

17.1. For 30 days after your subscription ends, you may export Customer Content from your account in a commonly used machine- readable format, or ask us at [email protected] to provide an export. We will not delete Customer Content during that period except at your written request. This does not apply where the account was terminated because of unlawful use and retention is prohibited by law or by an order of a competent authority.

17.2. After the export period, we will delete Customer Content from live systems. Copies held in encrypted backups are overwritten in the ordinary backup cycle, ordinarily within 90 days. We may retain data for longer only where required to comply with a legal obligation, to resolve a dispute or to enforce this Agreement, and only for as long as that purpose requires.

17.3. On termination, the licences granted in clause 8 end and you must stop using the Services and the CaseDocker Materials. You may retain and continue to use outputs you generated and lawfully exported during your Subscription Term, in accordance with clause 8.2.

17.4. Clauses 1, 5.3 to 5.5, 6, 7, 9, 10.2, 14, 17, 18, 20, 21, 25, 26, 27 and 28, and any accrued rights and obligations, survive termination.

18. Warranties and Disclaimers

18.1. We warrant that we will provide the Services with reasonable care and skill, in a manner consistent with generally accepted industry practice, and that we have the right to grant the licences in this Agreement.

18.2. Except as expressly stated in clause 18.1 and to the maximum extent permitted by law, the Services, the CaseDocker Materials, Third-Party Data and AI Output are provided "as is" and "as available" , and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation.

18.3. In particular, we do not warrant that the Services will be uninterrupted, secure or free of defects or malicious code, that defects will be corrected, that the Services will be compatible with every device or third-party product, or that any particular result will be obtained from their use.

18.4. Nothing in this clause limits any warranty or right that cannot be excluded under applicable law.

19. No Legal Advice and No Professional Relationship

19.1. We are a technology provider. Nothing made available through the Services — including templates, generated documents, checklists, calculators, guidance content and AI Output — is legal advice, and using the Services does not create an advocate-client or any other professional relationship between you and us.

19.2. Templates and generated documents are starting points that must be reviewed and adapted by a qualified person to the facts, the applicable law and the jurisdiction concerned before use.

19.3. You remain responsible for compliance with the professional conduct rules, confidentiality duties and regulatory obligations applicable to you and to your practice.

20. Indemnification

20.1. You will indemnify and hold us harmless against third-party claims, and reasonable legal costs, arising from Customer Content, from your breach of clause 6.4 or clause 9, or from your use of the Services in breach of applicable law.

20.2. We will indemnify and hold you harmless against third-party claims that the CaseDocker Materials, used in accordance with this Agreement, infringe that third party's intellectual property rights, and against reasonable legal costs. This does not apply to claims arising from Customer Content, Third-Party Data, AI Output, your modifications, or use of the Services in combination with anything not supplied by us where the claim would have been avoided but for that combination. If the Services become, or we believe they may become, the subject of such a claim, we may procure the right to continue using them, modify them so they are non-infringing, or terminate the affected subscription and refund fees paid for the unexpired term. This clause states your sole and exclusive remedy for any claim of intellectual property infringement, and our obligations under it are subject to the limits in clause 21.

20.3. The indemnified party must notify the indemnifying party promptly, give it control of the defence and settlement (except that no settlement imposing a non-indemnified obligation may be made without consent, not to be unreasonably withheld), and provide reasonable assistance at the indemnifying party's cost.

21. Limitation of Liability

21.1. Subject to clause 21.5, we are not liable to you for loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, loss of reputation, loss of business or business opportunity, loss of contract, wasted expenditure, loss or corruption of data, cost of procuring substitute services, or any indirect, special, incidental, punitive, exemplary or consequential loss, however arising and whether or not we were advised of the possibility of it.

21.2. Subject to clause 21.5, our total aggregate liability arising out of or in connection with this Agreement and the Services — whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise, and whether for one event or a series of connected events — is limited to the total fees actually paid by you to us under this Agreement in the three (3) months immediately preceding the first event giving rise to the liability.

21.3. Without limiting clauses 21.1 and 21.2, we have no liability whatsoever for any claim relating to:

21.3.1. AI Output, or any decision made or action taken, or not taken, in reliance on it;

21.3.2. Third-Party Data, including any case status, hearing date, limitation date or deadline, or the unavailability, inaccuracy or delay of any court, tribunal, regulator or government portal;

21.3.3. the validity, enforceability, admissibility or evidential weight of any document executed through the eSign Services;

21.3.4. any missed deadline, limitation period, filing or appearance, or any failure of a reminder, alert or calendar entry to be generated or delivered;

21.3.5. your inability or failure to perform legal or other professional work, or to perform it properly or completely;

21.3.6. any third-party service, integration or payment gateway you elect to use; or

21.3.7. loss of Customer Content where you have not maintained your own backups as required by clause 13.3.

21.4. The limitations in clauses 21.1 to 21.3 do not apply to your obligations, which remain uncapped in respect of: fees properly due; your indemnity under clause 20.1; your breach of clause 9 (Acceptable Use); and your infringement of our intellectual property rights.

21.5. Nothing in this Agreement limits or excludes:

21.5.1. liability for fraud or fraudulent misrepresentation;

21.5.2. liability for death or personal injury caused by negligence; or

21.5.3. any liability that cannot lawfully be limited or excluded, including any non-excludable rights under the Consumer Protection Act, 2019.

21.6. Each limitation in this clause operates separately. If any of them is held unenforceable, the others continue to apply.

21.7. You acknowledge that the allocation of risk in this clause is reflected in the fees, that the fees would be materially higher without it, and that you are responsible for verifying outputs of the Services under clauses 10.2, 12.3 and 19 before relying on them.

22. Intellectual Property in the Services

22.1. We and our licensors own all intellectual property rights in the Services and the CaseDocker Materials, including all software, interfaces, designs, trade marks, databases and documentation. This Agreement grants you a licence to use them, not any ownership.

22.2. Content available through the Services is protected under the Copyright Act, 1957 and other applicable laws, and is subject to our Copyright Notice . Certain Third-Party Data is the property of the relevant content provider and is licensed to us for distribution to our customers; no ownership in it passes to you.

22.3. If you believe material available through the Services infringes your copyright, please follow the process in the Copyright Notice .

23. Force Majeure

23.1. Neither party is liable for any failure or delay in performance caused by an event beyond its reasonable control, including act of God, epidemic, act of government or regulator, war, civil unrest, terrorism, fire, flood, explosion, power failure, failure of the internet or telecommunications networks, failure of a court or government portal, or industrial action not involving that party's own workforce. This does not excuse an obligation to pay sums already due. If the event continues for more than 60 days, either party may terminate the affected subscription on notice, and fees paid for the unexpired term will be refunded.

24. Changes to this Agreement

24.1. We may amend this Agreement from time to time. We will publish the amended version on this page with an updated version number and effective date.

24.2. Where an amendment materially affects your rights or obligations, we will give you at least 30 days' notice by email to your registered address, or by a prominent notice within the Services, before it takes effect. If you do not accept the amendment, you may terminate the affected subscription before the effective date and we will refund fees paid for the unexpired part of the Subscription Term. Continued use of the Services after the effective date constitutes acceptance.

24.3. Amendments that do not materially affect your rights — such as clarifications, corrections and changes required by law — take effect on publication.

25. Notices

25.1. Notices to you may be given by email to your registered email address, by a notice within the Services, or by post to the address on your account. Notices to us must be sent to [email protected] and, where the notice concerns a legal claim, also by registered post or courier to Coingeit Technologies Private Limited at 1403, ATS Greens 2, Sector 50, Noida, Uttar Pradesh, India.

25.2. A notice given by hand is effective on delivery; by email, on the next business day after transmission, provided no delivery failure is received; and by registered post or courier, on actual receipt or on the fourth business day after posting, whichever is earlier.

25.3. You are responsible for keeping your registered email address current. We are not responsible for a failure of notice caused by an out-of-date address on your account.

26. Grievance Redressal

26.1. In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to receive and resolve complaints about the Services, about content, and about the handling of personal data.

26.2. Complaints may be made to the Grievance Officer at [email protected]. We will acknowledge a complaint within 24 hours and resolve it within 15 days of receipt. Full details, including the officer's name and postal address, are set out in the Grievance Redressal Policy .

27. Governing Law and Dispute Resolution

27.1. This Agreement and any dispute arising out of or in connection with it, including non-contractual disputes, are governed by the laws of India.

27.2. If a dispute arises, the parties will first attempt to resolve it by good-faith negotiation. Either party may start this process by giving written notice of the dispute (a "Dispute Notice" ).

27.3. If the dispute is not resolved within 60 days of the Dispute Notice, it will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. The arbitration will be conducted by a sole arbitrator appointed by agreement between the parties. If the parties cannot agree on the arbitrator within 30 days, the arbitrator will be appointed in accordance with the Arbitration and Conciliation Act, 1996.

27.4. The seat and venue of the arbitration is Noida, Uttar Pradesh, India. The language of the arbitration is English. The award is final and binding, and the arbitrator will give reasons in writing. Costs are in the arbitrator's discretion.

27.5. Nothing in this clause prevents either party from applying to a court for interim or injunctive relief, or from enforcing an arbitral award. For those purposes, and for any matter that is not arbitrable, the parties submit to the exclusive jurisdiction of the courts at Gautam Budh Nagar (Noida), Uttar Pradesh, India.

27.6. Nothing in this clause prevents you from pursuing any remedy available to you under the Consumer Protection Act, 2019 in the forum provided by that Act, where it applies to you.

28. General

28.1. Entire agreement. This Agreement, together with the documents it incorporates and any order form or enterprise agreement between us, is the entire agreement between the parties about the Services and supersedes any prior understanding. Neither party relies on any statement not set out in it, but nothing excludes liability for fraudulent misrepresentation.

28.2. Severability. If any provision is held unlawful, void or unenforceable, it is severed to the minimum extent necessary and the remaining provisions continue in full force.

28.3. Waiver. A failure or delay in enforcing a provision is not a waiver of it or of the right to enforce it later.

28.4. Assignment. You may not assign or transfer this Agreement without our prior written consent, which will not be unreasonably withheld. We may assign it to an affiliate or in connection with a merger, acquisition or sale of all or substantially all of our assets, on notice to you.

28.5. Relationship. The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency or employment relationship.

28.6. No third-party rights. A person who is not a party to this Agreement has no right to enforce it.

28.7. Publicity. Neither party may use the other's name or marks in publicity without prior written consent, except that we may identify you as a customer in a factual list of customers unless you tell us not to.

29. How to Contact Us

Coingeit Technologies Private Limited (trading as CaseDocker)
Registered office: 1403, ATS Greens 2, Sector 50, Noida, Uttar Pradesh, India
CIN: U72300UP2013PTC059652
GSTIN: 09AAFCC4106R1ZB
All enquiries — including support, billing, privacy and data protection, grievances and copyright notices: [email protected]

All rights not expressly granted in this Agreement are reserved.